Mini Case: Building Shared Services at RR Communications

No more than 5 pages long including the title page. 

The mini case is uploaded here.

 Using the Case Study Template format, submit your analysis to the following 5 discussion questions:

1. List the advantages of a single customer service center for RR Communications

2. Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center

3. Is it possible to achieve an enterprise vision with a decentralized IT business unit?

4. What business and IT problems can be caused by lack of common information and an enterprise IM strategy

5. What Governance mechanism need to put in place to ensure common customer data and a shared customer service center? What Metrics might be useful?

Hint: It is important to understand the key concepts presented in Week 3 lesson (attached) to properly formulate your responses.

Your case study should be no more than five pages long, including the title page.

Week 3: DB 3


Research and present one other company (not listed above) that is making use of AI technology to support CRM initiatives. 1 to 2 pages.

  • Clearly and logically present which company, what is the strategy and how the company’s use of AI will benefit the customer 
  • Your perspective on challenges of using this technology 
  • Any ethical problems e.g. privacy, security, legal etc.

Template assignment (400)words


The Unit 8 Assignment tasks you with consideration of methods to improve communication both as a sender and a receiver. One of the most important skills in either role is to understand the most effective modes of communication as well as the downfalls associated with each.

Using the material from Chapter 13 of the text, the below videos (Sanders, 2015 & Sanders, 2016) as well as your own independent research, you will choose and defend the most appropriate communication mode in a given situation from the assignment template.

Additional Video Content:

Assignment Checklist:

  • Review the assignment template to read each communication scenario.
  • Choose from the provided list the most appropriate mode to most effectively communication in each scenario.
  • Justify your choice of mode by explaining how it is most appropriate in this circumstance. Each communication mode explanation response should be a minimum of 100 words.
  • Utilize at least two external sources as part of your research. Sources might include your textbook, the additional video content, or another resource found in the university library.
  • Your submission should include a title page, the completed assignment template, and a reference list.

Project Management Methodologies

Write a report that provides facts about various project method methodologies. The audience for your report is your senior leadership. Include the following:

1. Provide an overview of your organization and the project management methodology you currently use (traditional/waterfall, agile, lean, etc.). You may also use a company you wish to work for in the future. 

2. Write a 1-2 page summary of the existing methodology, its origin and advantages and disadvantages.

3. Write a 1-2 page summary of an alternate methodology (traditional, agile, lean, etc.) including its advantages and disadvantages.

4. Write a conclusion discussing recommendations for your company based on your findings.

The length should be in the range of 1500 words +/- 10%.

Make sure that your report contains all of the following headings, shown below in Components of a business report.

Components of a business report

A business report contains a collection of objective data that the reader should consider. The report can contain suggestions and recommendations, but its primary purpose should be to present facts and information. Please note this important distinction. A report is not a proposal. A proposal is a sales pitch with the single objective of promoting an idea. A business proposal spends most of its time promoting suggestions and recommendations. A business report spends most of its time presenting objective facts. Proposals propose. Reports report.

Please include all of the following headings and sections in your report:

Title Page

Business reports generally follow a formal structure, unless they are very short email reports. Most moderate to long reports begin with a title page. The title page shows the full title of the report, the name of the author and the names of audience members or groups.

Abstract or Executive Summary

The report should also include an “abstract” or “executive summary.” This brief summary presents the purpose, methods, scope, findings, conclusions and recommendations of the report. A high-level business executive might choose not to read the entire report, but instead to read only the executive summary. Write the summary with enough detail to provide a busy executive with the most important elements of the report. See this resource for writing abstracts:

Table of Contents

The table of contents page usually comes immediately after the title page and before the executive summary. It should show each section of the report by name and page number.

List of Figures, Tables, Abbreviations or Symbols (optional)

A good rule of thumb is that if your report includes more than five figures, illustrations or tables, you should list them by page number, immediately after the table of contents page. If the report contains abbreviations or symbols that might not be familiar to all readers, include those abbreviations and symbols, plus their definitions and explanations in this section. Not all reports need to contain this section.


Start the body of the report with an introductory paragraph, with the heading “Introduction.” The introduction should present the purpose and scope of the report, and present background information that might be necessary for readers to know so that they can understand the rest of the report.


The next heading should read “Body,” and this begins the heart of the report. You can include subheadings to introduce the various information categories that make up the body. Consider including tables of data or financial information, charts, graphs and illustrations. The body should include content points 1-5 listed above. Missing components will result in lower grade. 

Conclusions and Recommendations

The body of the report ends with “Conclusions and Recommendations.” In this section, you summarize the objective data and findings, and propose recommendations, if necessary and appropriate.


If your report presents data that you gathered from published sources, show those sources in a bibliography that should include traditional publications, Internet sources and people who you might have interviewed. Works cited should be in APA format. Failure to submit a proper APA bibliography will result in a reduced grade. See

Late submissions will not be accepted without prior approval and will result in a reduced grade.

Disc 5: It’s All in the Family (Business)

All of us have had experiences with family businesses.  Sometimes, it is our own family that owns and manages the business; other times, we have worked for family businesses; or perhaps, you know someone who works for or owns a family business.  Create an original post addressing the following questions:

1) Describe the family business and your relationship to this business (employee, customer, friend or consultant, etc.) It cannot be your own business if you are the only employee. 

2) What is the best aspect about this business? 

3) In what area do you feel that the business could be improved?

4) What do you think the hardest thing about running this business is- feel free to reach out to the owners to get their opinions.

5) Are you motivated to start your own family business?  Why or why not?

Your posting should be at least 100 words long. Please comment on another student’s posting after you have submitted your original post. Correct spelling and grammar matter.  Submit by the due date and time to receive up to 10 points. 


Contract  analysis scenario one—damages determination: Alfred and Barbara   own adjoining farms in Dry County, an area where  all agriculture requires   irrigation. Alfred bought a well-drilling rig and  drilled a 400-foot well from   which he drew drinking water. Barbara needed no  additional irrigation water,   but in January 1985, she asked Alfred on what  terms he would drill a well near   her house to supply better-tasting drinking  water than the county water she  has  been using for years. Alfred said that  because he had never before drilled  a  well for hire, he would charge Barbara  only $10 per foot, about one dollar  more  than his expected cost. Alfred said  that he would drill to a maximum  depth of  600 feet, which is the deepest his  rig could reach. Barbara said,  “OK—as long  as you can guarantee completion  by June 1, we have a deal.” Alfred  agreed, and  he asked for $3,500 in  advance, with any further payment or refund  to be made  on completion. Barbara  said, “OK,” and she paid Alfred  $3,500.

Alfred  started to drill on May 1. He had reached a  depth of 200  feet on May 10 when  his drill struck rock and broke, plugging the  hole. The  accident was  unavoidable. It had cost Alfred $12 per foot to drill  this 200  feet. Alfred  said he would not charge Barbara for drilling the useless  hole in  the ground,  but he would have to start a new well close by and could  not  promise its  completion before July 1.

Barbara, annoyed by Alfred’s  failure, refused  to  let him start another well. On June 1, she contracted with  Carl to drill a   well. Carl agreed to drill to a maximum depth of 350 feet for  $4,500, which   Barbara also paid in advance, but Carl could not start drilling  until October   1. He completed drilling and struck water at 300 feet on October  30.

In  July, Barbara sued Alfred, seeking to recover  her $3,500 paid to  Alfred, plus  the $4,500 paid to Carl.

On August 1, Dry County’s dam  failed, thus  reducing  the amount of water available for irrigation. Barbara  lost her apple  crop worth  $15,000. The loss could have been avoided by pumping  from Barbara’s  well if it  had been operational by August 1. Barbara amended  her complaint to  add the  $15,000 loss.

In a minimum  of a 1,000-word contract analysis, discuss Barbara’s suit   against Alfred. What  are Barbara’s rights, and what damages, if any, will she   recover? 

Cite any  direct quotes or paraphrased material from outside sources. Use APA   format

Antitrust Regulation

 Antitrust regulation is designed to increase competition by eliminating attempts to monopolize an industry (other than through better products or better management) as well as by attacking certain patterns of illegal conduct (i.e. price-fixing and exclusionary contracts that foreclose competitor business). For this forum, discuss your belief on “tech giants” violating antitrust laws. Do you feel Facebook, Google, Amazon, Apple, Microsoft, etc. are in violation of such antitrust regulation? The response should be around 300 words with intext citations and follow APA format

MGMT discussion7

The topics of this week are somewhat technical in nature: production and operations management and how companies use information technology to create competitive advantages. Would you be interested in managing the operations of a company? Are you detail oriented enough? What do you think about information technology? Does the internet and the world wide web only create advantages or do you also see perils?

Please write about 150-200 words.

And please also make a reply to a person’s post.

(post it later)

-around 100 words

305 w4 Discussion

Discussion Board question must be answered thoroughly. Must be APA format, 12 pt font, must have at least 1-2 verifiable legitimate sources. Use course material. In-text citations. 250+ words needed answering thoroughly. Due Wednesday November 13, 2019. By 10 PM EST. 48 hours. Plagiarism Free.

Integrated MKT

For this assignment you are tasked with creating and initiating a buzz marketing campaign for your chosen product/service at your campus. First, think about who you would like to recruit as your brand ambassadors. Your first task, therefore, is to design a flyer to post around campus announcing that you want to hire brand ambassadors. Before you can design the flyer, you must decide on the relationship the ambassador will have with your business and the type of reward or payment he/she will receive. After you design the flyer, your second task is to design a buzz marketing program that you believe the new brand ambassador should use on your campus.

Please support all your decisions with the rational behind it. Be as specific as possible! Your paper should include the flyer for recruiting the brand ambassador. Additionally, be very specific about the buzz marketing campaign the new brand ambassador will use.

APA Style with minimum 2 references